[SCOPUS]Exploring the Roles of Core and Peripheral Service Qualities in IT Services with Implications for Future Smart Work, IJACT, 2013,9
Exploring the Roles of Core and Peripheral Service Qualities in IT Services with Implications for Future Smart Work Jun-Gi Park, Cheulhyun CHO, Jungwoo Lee IT Policy and Strategy Research Institute, Yonsei University, Seoul, Republic of Korea Warren.pak@gmail.com, gochyun@gmail.com, jlee@yonsei.ac.kr Abstract Recently, firms begin to adopt smart work practices including telecommuting and flexibl..
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[SCOPUS] Effects of Team Member Psychological Proximity on Teamwork Performance, 2014, 1/2
Effects of team member psychological proximity on teamwork performanceDocument Information:Title:Effects of team member psychological proximity on teamwork performanceAuthor(s):Myungsuk Cha, (IT Policy & Strategy Research Institute, Yonsei University, Seoul, Republic of Korea), Jun-Gi Park, (IT Policy & Strategy Research Institute, Yonsei University, Seoul, Republic of Korea), Jungwoo Lee, (Grad..
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[SSCI] Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services, IJIM, 2012.
International Journal of Information ManagementVolume 32, Issue 5, October 2012, Pages 459–468Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services ☆Jungi Parka, 1, , Jungwoo Leea, , , Hyejung Leea, 2, , Duane Truexb, c, 3, a Graduate School of Information, Yonsei University, Seoul, Republic of Koreab Department of Computer Infor..
2013. 5. 29.
[KCI]고객 관계 경향, 신뢰, 몰입 그리고 재사용 의도: IT서비스의 경우, 디지털정책연구, 2012
고객 관계 경향, 신뢰, 몰입 그리고 재사용 의도: IT서비스의 경우 Client Relationship Proneness, Trust, Commitment and Reuse Intention in IT Services 디지털융복합연구2012, vol.10, no.9, pp. 137-149 (13 pages)발행기관 : 한국디지털정책학회연구분야 : 사회과학 > 정책학박준기 /Jun-gi park 1 , 이혜정 2 , 조철현 3 , 이정우 /Jungwoo Lee 41연세대학교2연세대학교3연세대학교4연세대학교초록IT서비스 기업들은 기존고객을 유지하면서 새로운 잠재고객을 확보하기 위해 고객과의 긍정적 관계 형성이 필요하다. 특히, IT서비스는 경험해 보지 않고서는 서비스의 품질을 평가하기 어려운 지식정보재화의..
2012. 5. 18.